AWD’s capture subsystem supports scanning, electronic receipt of faxes, e-mail integration, Web interfaces, import of electronic transactions (EDI, XML, etc.), and call center interactions. Tight integration between AWD’s capture suite and business rules engine reduces implementation costs and ensures that all transactions are processed consistently.

Business users define process flows with AWD’s graphical administration components. AWD combines human-based workflow with robust process management and automation, allowing organizations to merge knowledge workers and straight-through processing.

AWD’s connector-based integration allows organizations to leverage EAI tools or other integration methods. AWD’s open architecture provides predefined adapters for integration at multiple levels, allowing users to manage data integration as part of the overall business process.

AWD incorporates a variety of user interfaces. AWD’s "heads-down" interface drives work based on predefined priorities. Specialists/expert users (underwriters, etc.) may prefer AWD’s Inbox approach that allows users to select from an inventory of work. AWD also provides interfaces for relationship managers, CSRs, workgroup supervisors, operational managers, and executives.

DST Technologies is a wholly owned subsidiary of DST Systems, Inc. DST has a unique perspective among software vendors: With more than 9,000 AWD users throughout our business process outsourcing (BPO) centers and affiliate companies, AWD is a critical component of our success in the software and BPO markets.

For more information on AWD, please call (888) DST-INFO, e-mail awdinfo@dstawd.com or visit AWD’s Web site www.dstawd.com.